We have compiled a list of all relevant information regarding COVID-19 .
- Employment and Wages
- Benefits, Grants, and Postponement of Pension
- Housing Support
- Illness, Consultations about Illness
- For Business Owners
- Residence Status and Visa
- For People on Apprenticeship and Specialties Visa
- Worries about Family
- For Tourists
- Lifestyle, Information about Relief Support
Other Important Websites To Check
Portal site for CLAIR (Council of Local Authorities for International relations) Cultural Exchange. Many languages supported.
(News in Foreign Languages)
Supported Languages (English, Arabic, Bengalese, Burmese, Chinese French, Hindi, Indonesian, Korean, Persian, Portuguese, Russian, Spanish, Swahili, Thai, Urdu, Vietnamese and Turkish)
Japanese, English, Chinese, Korean, Spanish and Portuguese available
Ministry for Health and Welfare
English, Chinese and Korean available
COVID-19 Information and Patient Stories Leaflet
Messages from Hamamatsu City
A Message from the Mayor of Hamamatsu (January 14th 2022)
A Message from the Mayor of Hamamatsu (January 14th 2022)
Message from the Mayor – January 14th 2022
Hamamatsu City Corona Virus Preventative Measures Website
“Manboh – Request to Reduce Opening Hours in line with Measures to Prevent the Spread of Disease” (August 8th 2021)
As of August the 8th (Sunday) 2021, Shizuoka Prefecture have requested that businesses close their stores early. This is in line with their measures to help with the prevention of the spread of disease.
The dates and times establishment’s have been requested to reduce opening hours:
Affected Dates: August 8th (Sunday) 2021 until August 31st (Tuesday) 2021
Affected Times: 8:00 until 17:00
If you have any queries regarding this measure, please contact the Shizuoka Prefecture Store Opening Hours Shortening Call Center from August 7th (Saturday). Details below!
For more information, please refer to Shizuoka Prefectures website, “Manboh – Measures to Prevent the Spread of Disease”
http://www.pref.shizuoka.jp/kinkyu/covid-19-manboh.html (this link will open a new tab)
Shizuoka Prefecture Store Opening Hours Shortening Call Center
Telephone: 050-5211-6111 (Available 9:00 – 17:00)
(This call center will be open from the August 7th (Saturday) until August 31st (Tuesday))
Find the Most Up-to-Date Infection Numbers for Hamamatsu here:
Stop COVID-19 – Hamamatsu COVID-19 Prevention Website
Employment and Wages
To all Foreign Resident Workers (Ministry of Health, Labor and Welfare)
Due to the worsening situation with COVID-19, companies and businesses have been left in financial trouble. Unfortunately this sometimes affects foreign resident workers. But it is not acceptable to treat foreign resident workers less favorably than Japanese workers on the grounds of their nationality.
- Foreign resident workers are entitled to leave allowance paid by the company when a worker is absent for company reasons, the same as Japanese workers are.
- Foreign resident workers are entitled to any subsidies or grants paid by the state to companies to protect workers’ jobs, the same as Japanese workers are.
- Foreign resident workers are entitled to take paid days off when their children are on school holidays, the same as Japanese workers are.
- Dismissal is not something that a company can do as if pleases. If a company wants to dismiss a foreign resident worker, they must follow the same rules as when they dismiss Japanese workers.
When you have any work related troubles, please make sure to visit your nearest Labor Union, Labor Standards Inspection Office or Hello Work office to consult with them.
(From the MLHW website. Supported Languages include: Simple Japanese, English, Chinese, Portuguese, Spanish, Nepalese, Indonesian, Mongol)
■Consultation Desk – Labor during COVID-19 Period
This is a labor consultation service for employers and workers on issues which arose due to COVID-19.
List of Labor Consultations Center – Hamamatsu City Website
For People with Financial Troubles
Benefits, Grants, and Postponement of Pension
■Notice of Support and Benefits for Absence from Work due to COVID-19 (1st April 2021)
This is a system to provide support and benefits for absence from work due to COVID-19. It is available to workers of both small and medium-sized businesses who, due to the effects of the COVID-19 and measures to prevent its spread, have been absent from work and were unable to receive wages (sickness allowance) during their absence, upon application by the worker concerned.
* This benefit is under the jurisdiction of the MLHW (Ministry of Health, Labor and Welfare). Applications should be made out to the Shizuoka Labor Bureau. If you have any questions or wish to hear further details, please contact us at the below number.
〇For more Information, Contact Details:
For more please check out the below link to the MHLW’s website or contact the below call center.
Ministry of Health Labor and Welfare (This link will open a new tab)
COVID-19 Measures Business Support & Benefits Call Center
Opening Hours: Monday – Friday 8:30 – 20:00, Weekends/Holidays 8:30 – 17:15
■ National Pension Contribution Exemption / Payment Postponement
For People worried about their Housing Situation
■ Housing Security Benefit
Due to the widespread effects of COVID-19 many people have lost their jobs, homes, and are left unable to pay their rent. For these people, the state and local governments have created a system which supports them in paying their rent.
* Those who do not understand Japanese should contact the number below↓
◆Tsunagari – Hamamatsu Independence Consultation Support Center
Available Hours: 9:00 – 17:30
* Those who do not understand Japanese should contact HICE (053-458-2170) by telephone.
◆Ministry for Health Labor and Welfare Housing Benefits
Housing Security Benefit in Other Languages
■You can Rent Municipal Housing (Provided by the Municipality)
We provide municipal housing to those who have lost their home due to the spread of COVID-19. The municipal housing is provided until the applicant can find a new more permanent place to live.
About Municipal Housing Provided for those who have Lost Their Home to the the Spread of COVID-19
1. Who can Apply
- Those forced to move out of their employer’s housing (e.g. company housing, dormitories, etc.)
- Those forced to move out of a home that you were able to live in due to housing benefits.
- Those forced to move out of your current residence for other reasons.
2. Requirements for Moving in
- Must be a citizen of Hamamatsu
- Single or living with relatives (no non-relatives)
- The residents must not have been part of any gangs
- If you have been a tenant of municipal housing in the past, you must not have any rent arrears.
3. When you can Move In
- Within 3 months of application (Can be extended for a maximum of one year)
4. Housing to be Supplied
- Municipal Housing, Nakata Jimi Danchi (Minami-ku) 5 Units *Dependent on number of applications, additions may be made
5. Fees and Charges
- Rent: Minimum rent for housing to be occupied
- Car Park: Rental space for the apartment you are moving into (only one space)
- Security Deposit: None
- Miscellaneous: Electricity, Heat and Water Bills, Common Expenses, A fee for the local community association
- Opening Hours: 9:00 – 17:00 on Open Days
- Application Location: 5th Floor of City Hall, Main Building Housing Department
- What You Need: A copy of any document that confirms that you are about to lose your accommodation (e.g. notice of dismissal, notice to vacate)
- Copies of identification for the applicant (e.g. Drivers License, Health Insurance, My Number Card etc.)
Illness & Consultations about Illness
If you believe that you may have contracted COVID-19, please call the COVID-19 Consultation Service Desk
◆Hamamatsu Website for COVID-19 Preventative Measures
Available in: Chinese, English, Filipino (Tagalog), Indonesian, Portuguese, easy Japanese, Spanish, Vietnamese
■ COVID-19 Consultation Service Telephone Number
◆ COVID-19 Consultation Service Telephone Number
Seikatsu Eiseika ( 生活衛生課 – せいかつ えいせいか) , Hamamatsu
Monday – Friday 8:30 – 17:15
◆Foreign Residents COVID-19 Vaccine Consultation Centre (COVIC)
The coordinator conducts one-on-one calls in easy Japanese.
- Telephone: 03-6261-6356
- Available Hours: 10:00 – 16:00 Monday – Friday
- Available Period: Until 31st of March 2022
◆Medical Consultations Available in Many Languages Support for Foreigners provided by JMA (Japan Medical Association)
The AMDA International Medical Information Center, supported by the JMA (Japan Medical Association) , will provide consultations on concerns, consultations, tests and surrounding COVID-19 infections.
- Telephone: 03-6233-9266
- Supported Languages: English – Everyday, Chinese – Weekdays Filipino, Spanish, Vietnamese, Portuguese – Once a Week
Medical Consultations Available in Many Languages
For Business Owners (Offices, Stores)
List of supports Available for Business Owners
Hamamatsu Safe and Secure Restaurant Certification System
If your restaurant, eatery passes all the standards listed below, it will be recognized as a Certified Hamamatsu Safe and Secure Restaurant.
Updates to the Safe and Secure Restaurant List will be made weekly on Fridays.
Hamamatsu Safe and Secure Restaurant Certification System – Outline of Implementation (PDF:70KB)
Hamamatsu Safe and Secure Restaurant Certification System – Outline of Implementation – Form (Word: 27KB)
Hamamatsu Safe and Secure Restaurant Certification System – Outline of Implementation – 2nd Requirements: Details surrounding Exempt Facilities (PDF:15KB)
Contact Information: Secretariat of the Safe and Secure Restaurant Certification Scheme (SBS Promotion Co., LTD)
◆Telephone: (053−458−2005) Weekdays 9:30 – 18:00